If the problem persists, select one of the following depending on your product and operating system: Reference error ID 13819'įix problem with Norton Secure VPN screen if it stays at 'Connecting'
Error: (9012, 13801) 'An error is preventing the VPN from connecting.If the problem persists, uninstall and reinstall Norton. To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. Make sure that your device is connected to the Internet. This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server.
Message: 'Connection Error: Secure VPN has experienced a connection failure.
